Terms of Service

These Terms of Service (“Terms”) govern the websites, applications, communications and services provided by Newlybook that link to these Terms (collectively, the “Services”). “Newlybook,” “we,” “us” and “our” mean Newlybook, LLC, a Wyoming limited liability company and the operator of the Services. “User” includes every visitor, couple, partner, collaborator, vendor applicant, listed vendor, vendor owner and vendor team member.

Some features may have additional terms, including vendor-program, payment-processor, promotional, subscription, verification or guarantee terms. We will present those terms before the relevant feature or charge applies. Feature-specific terms control only for that feature if they conflict with these Terms. Our Privacy Policy explains how we handle personal information and is incorporated here by reference where permitted by law.

• You must be at least 18 years old and legally able to enter a contract to create an account, apply as a vendor or use transaction features.
• You may not use the Services if law prohibits you from doing so or if we previously suspended you for a serious or repeated violation.
• If you act for a business, partnership, couple, workspace or other person, you represent that you have permission and authority for the actions you take and information you provide.
• You are responsible for complying with laws that apply to you, including consumer, advertising, privacy, licensing, accessibility, tax, employment and wedding-service requirements.

Provide accurate, current information and keep credentials secure. You are responsible for activity under your account except to the extent caused by Newlybook's failure to use reasonable safeguards. Tell us promptly if you suspect unauthorized access. Do not share a personal login; invite collaborators or team members through available role controls instead.

A couple workspace may include partners, family, planners or other collaborators. A vendor workspace may include owners, employees and contractors. Workspace administrators choose roles and permissions and are responsible for removing access when it is no longer appropriate. An administrator's actions can affect other workspace members, including access to shared content. Private couple notes and private vendor notes remain separated unless a user intentionally shares them or the interface clearly states otherwise.

Newlybook provides technology that helps couples discover and communicate with independent wedding vendors and helps users organize planning, proposals, contracts and payment records. Unless an applicable checkout or additional term expressly says otherwise:

• vendors—not Newlybook—offer and perform wedding products and services;
• a contract for vendor services is directly between the couple and the vendor;
• Newlybook is not a wedding planner, venue, vendor, insurer, lender, employment agency, broker, legal adviser or party to a vendor contract;
• vendors are independent businesses and are not Newlybook employees, agents, partners or joint venturers; and
• users are responsible for evaluating the people, terms, scope, suitability and risks of a transaction before committing.

We may support communication, maintain shared records and help users resolve an issue, but we do not control a vendor's work or a couple's conduct and are not responsible for performing their contract.

A vendor and each person acting for a vendor must:

• provide truthful, complete and current profile, pricing, package, availability, portfolio, business and verification information;
• have authority to offer the listed services and maintain all licenses, permits, registrations, insurance, training and staffing required by law or by a promised service;
• clearly disclose material terms, total price, mandatory fees, taxes, travel, substitutions, cancellation and refund rules before a couple commits;
• perform accepted contracts professionally, safely, lawfully and in accordance with the agreed scope, timing and quality commitments;
• protect couple, guest and collaborator information and use it only for the inquiry, booking, service, support or other purpose the person authorized—never for list building, resale, unrelated marketing, automated outreach or discrimination without separate lawful permission;
• keep private vendor notes, costs, internal personnel information and couple-visible content properly separated;
• pay applicable taxes and properly classify and compensate its team; and
• respond in good faith to support, safety, verification, payment and dispute requests.

A vendor may not manipulate attribution, availability, reviews, ranking or transaction records; evade a fee that was clearly disclosed and accepted; or move a user off-platform through deceptive or unsafe means. Any future rule limiting off-platform transactions will be disclosed in applicable vendor or transaction terms before it applies.

A couple, partner or collaborator must:

• provide accurate event, contact and payment information and promptly update material changes;
• review a vendor's profile, verification scope, proposal, contract, price, cancellation policy, insurance and current availability before booking;
• make payments when due, avoid fraudulent disputes and follow the agreed contract and venue or event rules;
• obtain permission before adding a partner, guest, family member, collaborator or other person's information to a workspace;
• use vendor contact information and proposals only for genuine wedding planning and not for scraping, solicitation or resale; and
• treat vendors and their teams lawfully and respectfully and provide a reasonably safe environment for contracted work.

Collaborators may act only within the permission granted by the couple or workspace administrator. Unless a feature expressly grants it, an invitation to view or help plan does not authorize a collaborator to sign a contract, publish information, book a vendor or make a payment.

Search results, recommendations and opportunities may consider hard constraints and preferences such as date, market, service area, category, guest count, budget, style, availability, response behavior, profile completeness, relevance and marketplace quality. When paid or sponsored placement affects presentation or ranking, we will label it as required by law. A match, rank or “fit” explanation is not a promise that a vendor will be available, suitable or selected.

“Pre-vetted,” “verified” and similar labels have a limited, stated meaning. They mean Newlybook checked the specific identity, business, license, insurance, portfolio, reference or other evidence identified on the profile, using the method and as of the date shown. A label is not a background guarantee, endorsement, certification of all claims, ongoing monitoring promise, or guarantee of legality, safety, availability, performance or outcome. Evidence can expire, change or be incomplete. Users should independently evaluate what matters for their event.

We may request updated evidence, change or remove a label, limit a profile or suspend participation if information is missing, inconsistent, expired or reasonably suspected to be false. Vendors may contact us to ask for a review of a verification decision.

An inquiry, saved vendor, opportunity, quote or proposal is not a booking unless the applicable interface and vendor contract say it is. Vendors are responsible for the accuracy and completeness of their offers. Couples are responsible for reviewing the full scope, dates, deliverables, dependencies, cancellation terms and total price.

Newlybook may help users prepare, compare, transmit, sign or store contracts. The users—not Newlybook—choose the contract terms and are responsible for determining whether a document is appropriate and legally enforceable. Templates and summaries are informational and are not legal advice. A summary does not replace the signed source document. If an electronic-signature feature is used, users consent to transact electronically and intend their electronic action to serve as a signature where the interface says so. Users should download and retain final records.

When payments are available, a third-party processor may collect payment methods, facilitate vendor onboarding and payouts, perform identity or fraud checks and apply its own terms. Newlybook will act as a payment collection agent, merchant of record or funds holder only if the checkout or additional payment terms expressly say so. Processor outages, holds, reserves, reversals and verification requirements may affect a transaction.

• You authorize charges or payouts only through the action and amount shown in the payment interface. Newlybook AI cannot independently authorize a payment.
• Service, subscription, vendor or transaction fees will be shown before they are incurred. Current early-access and vendor pre-application submissions are free.
• Vendor cancellation, rescheduling and refund rights are governed by the vendor contract and applicable law. Newlybook fees, if any, are governed by the separately disclosed fee terms.
• Users should contact support promptly about an unauthorized or incorrect transaction. Nothing in these Terms limits rights that cannot be waived under payment or consumer law.
• Vendors are responsible for taxes on their services and payouts. Newlybook or a processor may collect tax information, withhold amounts or issue reports when required by law.

Newlybook may use AI to organize planning data, compare options, summarize documents, identify missing information, recommend next steps, draft content, assist matching and support safety or fraud workflows. AI output is generated from available context and may be inaccurate, incomplete, outdated, biased or unsuitable.

• Review the source material, assumptions, price, date, contract and impact before using an output.
• Do not treat AI output as legal, tax, financial, insurance, medical, safety or other professional advice.
• Do not provide information you lack permission to use or content that violates law or another person's rights.
• Consequential actions—including publishing, sharing private information, sending a final message, booking, signing or paying—are performed only after a user directs or approves the action in the relevant interface.
• Outputs may not be unique, and another user may receive similar material. You are responsible for checking whether an output can be used lawfully.

Our Privacy Policy explains how prompts, selected source materials, outputs and feedback are processed. We may label, limit, review or disable an AI feature to protect users or improve reliability.

“Content” includes profiles, portfolio work, messages, files, photos, videos, reviews, proposals, documents, workspace records, prompts, feedback and other material submitted through the Services. You retain ownership of Content you own. You represent that you have the rights and permissions needed to submit it and permit the uses described here.

You grant Newlybook a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, transmit and display your Content only as reasonably needed to provide, secure, support and improve the Services; follow your sharing choices; comply with law; and enforce these Terms. The license lasts while the Content is stored in the Services and for a reasonable backup, legal or dispute period after deletion.

A vendor additionally permits Newlybook to display and promote its public profile and portfolio as part of the vendor listing and Newlybook marketplace while that listing is active. We will seek separate permission before using private couple Content or a vendor's Content as a stand-alone endorsement or advertising campaign beyond operating and promoting the relevant listing and marketplace.

Newlybook and its licensors own the Services, software, design, trademarks, documentation and other platform materials. These Terms grant a limited, revocable, non-transferable right to use the Services for their intended purpose. Feedback may be used without restriction or compensation, but we will not identify its author publicly without permission.

Use messaging only for legitimate planning, marketplace and service communications. Newlybook may use automated tools and, when reasonably necessary, human review to detect fraud, abuse, spam, unsafe content or Terms violations; provide support; and maintain the Services, as described in the Privacy Policy. Do not place full card, bank, government-ID or other highly sensitive credentials in ordinary messages.

Reviews must reflect a genuine experience and honest opinion. Do not submit or arrange fake reviews, reviews by undisclosed insiders, or incentives conditioned on positive sentiment. Material incentives or relationships must be clearly disclosed. We may label, investigate, decline or remove reviews that are fraudulent, manipulated, unlawful, irrelevant or violate these Terms, but we do not promise to verify every review.

By providing an email address, you consent to electronic service and account communications. Marketing messages include an unsubscribe method. Unsubscribing from marketing does not stop necessary account, application, booking, transaction, safety or policy notices.

You may not use the Services to:

• break law, facilitate fraud or misrepresent identity or authority;
• harass, threaten, exploit, discriminate against or endanger another person;
• upload unlawful, infringing, deceptive, defamatory, non-consensual intimate, sexually exploitative, violent or malicious Content;
• scrape, harvest, resell or use personal or marketplace information for unrelated solicitation, surveillance or profiling;
• send spam, bulk outreach, automated calls or texts without lawful consent, or evade an unsubscribe request;
• interfere with security or availability, introduce malware, probe for vulnerabilities or access an account, workspace or data without authorization;
• copy, reverse engineer or commercially exploit the Services except where law expressly permits it;
• manipulate searches, rankings, availability, fees, attribution, reviews, verification or payment records; or
• use AI or automation to take high-volume actions, make deceptive content or bypass a human-approval control.

Reasonable rate, file, storage, messaging and usage limits may apply. Written permission is required for bots, crawlers or automated access other than standard public search indexing.

Newlybook is intended to serve every couple and professional lawfully and with dignity. Users may not deny service, impose different terms, rank, target, harass or otherwise discriminate based on race, color, ethnicity, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or expression, marital or family status, age, disability, military or veteran status, citizenship or any other characteristic protected by applicable law.

A vendor may define legitimate service areas, capacity, category, price and event requirements when applied consistently and lawfully. We may investigate reports, request information, remove Content, adjust marketplace access or suspend an account for a violation.

The Services may link to or interoperate with vendors, payment processors, calendar providers, identity or insurance verification, maps, communications, document-signing, AI and other third-party services. Their terms and privacy practices apply to their services. Newlybook is not responsible for third-party services and does not endorse them merely by linking or integrating.

Prelaunch, preview, beta, pilot and early-access features may be incomplete, change materially, contain errors or be discontinued. Do not rely on a preview as proof that a feature, price, integration or policy will launch. We may modify or stop part of the Services and will provide notice when required by law or an applicable paid plan.

You may stop using the Services and may request account closure where available. We may restrict Content, verification labels, payments, listings, features or an account when reasonably necessary to protect users or the Services; investigate suspected fraud, safety or legal issues; respond to law; address nonpayment; or enforce these Terms. We may act immediately in urgent cases and will provide notice and a reasonable opportunity to appeal when appropriate and legally permitted.

Termination does not cancel obligations already incurred between users or erase records we must retain. Provisions that by their nature should survive—including payment obligations, ownership, licenses needed for retained records, disclaimers, liability limits, dispute terms and general provisions—remain in effect.

The public “Newlybook Promise” currently describes operating principles: defined vetting, explained fit, clear transaction details and human approval for consequential AI actions. It is not an insurance policy, warranty, event-outcome guarantee, guarantee of vendor performance or promise that a match will result in a booking.

If Newlybook later offers a contractual guarantee, credit, refund or other remedy, separate terms will clearly state eligibility, exclusions, evidence, claim deadlines and the sole remedy before it applies. We may offer support or facilitate communication about a user-to-user dispute without becoming a party to the vendor contract or assuming a duty to resolve it.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NEWLYBOOK DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be uninterrupted, secure or error-free; that information, AI output, search results, verification, reviews, availability, pricing or user Content will be complete or accurate; or that any user, vendor, service, booking, payment, wedding or event will meet expectations. Users are responsible for backups and for independently confirming material information. Nothing here excludes a warranty or consumer protection that law does not allow us to exclude.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEWLYBOOK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR REVENUE, LOST DATA, LOSS OF GOODWILL, OR THE COST OF SUBSTITUTE SERVICES ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEWLYBOOK'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID DIRECTLY TO NEWLYBOOK FOR THE RELEVANT SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. AMOUNTS PAID TO A VENDOR ARE NOT AMOUNTS PAID TO NEWLYBOOK.

These limits do not apply where prohibited by law, including to liability that cannot lawfully be limited. Each exclusion and limit is intended to apply independently.

If you use Newlybook as a vendor, for a business or on behalf of an organization, you will defend and indemnify Newlybook and its affiliates, officers, directors, employees and agents against third-party claims, damages, judgments, losses and reasonable legal costs arising from your services, Content, contract with another user, violation of law, infringement of rights or material breach of these Terms. This duty does not apply to the extent a claim was caused by Newlybook's own negligence, willful misconduct or violation of law. Consumer users are responsible for their own violations but are not subject to this business indemnity where law does not permit it.

Before filing a claim against Newlybook, please send a written notice to legal@newlybook.com that identifies the account, facts and requested resolution. The parties will try in good faith for 30 days to resolve the issue. This does not stop either party from seeking urgent injunctive relief, using small claims court where eligible, reporting to a regulator or meeting a legal filing deadline.

If informal resolution does not succeed, either party may pursue remedies in court. These Terms and any dispute between you and Newlybook, LLC are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. Subject to non-waivable consumer protections and any law that permits you to bring a claim elsewhere, the state courts of Wyoming and the United States District Court for the District of Wyoming have exclusive jurisdiction, and you and Newlybook, LLC consent to venue in those courts. These Terms do not waive rights that applicable law makes non-waivable. These prelaunch Terms do not contain a mandatory arbitration or class-action waiver; a future dispute term would require clear notice and any consent required by law.

These Terms and applicable additional terms are the entire agreement about the Services. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, financing or sale, subject to applicable law. No third party is a beneficiary. Section headings are for convenience. We are not liable for delay caused by events beyond reasonable control.

We may update these Terms as the Services and law change. We will post a new “Last updated” date and provide additional notice for material changes. When law or the nature of a change requires it, we will ask for affirmative acceptance. Updated Terms apply prospectively from their stated effective date; they do not silently change a vendor contract already signed between users.

Questions about these Terms may be sent to legal@newlybook.com. Privacy questions and rights requests may be sent to privacy@newlybook.com.